Help

Home > help

Costumer service

We're here to help you! Submit a Ticket, if you have any complain or nee help. we will respond as fast as possible.

Our Service

we offer a comprehensive range of live-in care and domiciliary services designed to cater to the diverse needs of our clients.

Contact Us

Call us by phone or write us an email to start the process. We will give you a response that same business day.

Frequently Asked Questions

Home visits from a Accelerated Care UK Limited Care Professional can help you to enjoy an independent and fulfilled life, living well at home, your way. You’ll get to stay in your community and live under your own roof, surrounded by your own things and continuing to live by your own rules.

We provide a range of domiciliary care services that are tailored to suit your needs – from helping with household tasks or companionship, to assisting with personal care and specialist care.   Discover More

We recruit staff based on their values and only employ individuals who truly want to care and make a difference to people’s lives. 

We will meet with you and learn everything we can about you, your hobbies and interests, your needs and your preferences.

Using this information, we will find your perfect match!  A Care Professional whose personality and interests complement yours to help establish an instant rapport, together with the skills and knowledge to support you to live well at home, your way.

We’ll introduce you to your Care Professional before your first visit so you can start to get to know each other.

At Accelerated Care UK Limited we believe that the best care is relationship-led and so will ensure that you or your loved one will have a small group of Care Professionals that have been introduced to you. This ensures that you or your loved one will have consistency and continuity in their care being provided by a dedicated team of familiar Care Professionals. other.

We will regularly review your service to ensure we are able to offer additional support as required, and your dedicated team of Care Professionals can also alert us to any changes in your condition. 

If at any time you feel your needs are changing, please talk to us about amending your service.

Our office is located at Fergusson House 124 city Road London EC1V 2NX, you can  Contact Us  today for the right care you want

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Accelerated Care UK Limited uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member’s home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client’s or their legally authorized representative’s formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We’ll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Accelerated Care Services might help.

Together, we’ll go over the care your family needs and the care we provide. We’ll answer all of your questions regarding in-home care services and costs. Then, we’ll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Advice & Support

Care can be a complex subject. It’s why at Elder, we’ve created a library of free care guides for practical tips, as well as information direct from our in-house clinical team.

Life Enhancing Care Service

Subscribe to our weekly advice & support newsletter. 

Open chat
Hello
Can we help you?